Shipping and returns
Estimated time of arrival: 1-4 working days.
Canary Islands: Custom taxes and duties are not included.
FREE SHIPPING on all orders over 100 eur (4-10 working days)
Shipping Cost orders less than 100 eur: 10€ (4-10 working days)
Express Shipping: 20 eur (24-48h)
Rest of the World
FREE SHIPPING on all orders over 150 eur (5-15 days)
Shipping Cost orders less than 150 eur: 19€ (5-15 days)
Express shipping: 35 eur (24-72 hours)
*Please advise that any items sent outside the EU may incur into custom duties that must be paid by the receiver.
TRACK YOUR ORDER
All orders are shipped with UPS or Packlink. The moment your order ships you will receive e-mail updates from our courier service informing you of the tracking number.
FREE RETURNS for SPAIN
EASY RETURN LABELS FOR REST OF THE WORLD
We really hope you love your new jewel! If for some reason you are not happy, we welcome you to return your order within the following 40 days after receiving the product.
Please e-mail firstname.lastname@example.org for all returns in order to receive an easy Return Label. Please title the subject of your email “Return” followed by your order number.
Please make sure your items are returned new, unused and in perfect conditions.
Please make sure to return the items in their original packaging.
All refunds will be processed within 1-15 days of receipt at our studio.
Unfortunately, we do not cover the cost of shipping for international returns but we will help you with a very easy and convenient UPS label for you to return the order. Return costs for the EU and UK are 15€ and international are 30€. Please note that this sum will be deducted from the total amount refunded along with any tax and customs fees generated.